Quick fixes
Most issues are solved here. No fluff.
SMARTSCREEN Windows blocks the installer
- Verify the download came from cleanara.fr
- In the file properties, verify that the INS PROD digital signature is valid
- Do not bypass a warning for a file received elsewhere
- If the official file remains blocked, attach a screenshot to your ticket
Artifact Signing authenticates the publisher. SmartScreen may still show a reputation warning for a new release.
IDLE “It doesn’t clean”
Cleanara has no fixed schedule: it waits for both a relevant maintenance reason and a safe moment.
- Check that CleanaraSvc is running
- Review Smart Mode / Disk Guard status in Cleanara
- Check the last result before treating it as a failure
SETTINGS Change retention
- Values: 3 / 7 / 14 / 30 days
- Default: 7 days · balanced
- Smart Mode chooses when; retention sets your safety limit
If you email support: include retention and Smart Mode / Disk Guard status.
Create a ticket
Fastest route: email. Add your version and what you’re seeing. (We reply.)
Tip: attach a screenshot + the logs folder if possible.
Diagnostics
Copy/paste this into your message to speed things up.
Useful paths
| Service | CleanaraSvc |
|---|
| Config | C:\ProgramData\Cleanara\config\config.json |
|---|
| Status | C:\ProgramData\Cleanara\state\status.json |
|---|
| Logs | C:\ProgramData\Cleanara\logs |
|---|
Checklist (before emailing)
- Version: 1.0
- Retention + Smart Mode / Disk Guard status
- When the cleanup last ran
- Any Windows message (SmartScreen, Defender…)
